Asylum Support Payments (ASP) Project Update – ASPEN Card

Asylum Support Payments (ASP) Project Update The Asylum Support Payments (ASP) project will soon be introducing a new payment card for service users (SUs). The new card will function in a similar way to the current card (whilst maintaining the same name), however its colour and provider will differ

The new Aspen card will be dispatched out to SUs from 10th May, ready for funds to be switched over and cards to be used for the first time on Monday 24th May 2021. These will be distributed by our service provider, Prepaid Financial Services (PFS). Timelines High-level summary of the transition timeline:

From 10th May – The new Aspen card will be dispatched to SUs, along with an instructional pin mailer (see below for further details on SU comms). •

  • Friday 21st May (from 5pm) – The current Aspen card will be deactivated to enable the balance transfer.
  • Weekend of 22nd/23rd May – ‘Blackout period’ – A balance transfer between the old and new Aspen card will take place. Throughout this weekend, both Aspen cards will be switched off. •
  • Monday 24th May – The new Aspen card will be live and active for SUs to use, with their previous balance transferred and their weekly payments continuing to be made.

For more information (translated information as well) please see attached documents below:

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